Frequently Asked Questions

Frequently Asked Questions

Do you accept online returns?

Yes, tagged, unworn, tagged merchandise is eligible for return up to 14 days after the order is received. After that time, items will incur a re-stocking fee.

 

How do in-store returns work?

In-store purchases can be returned within 7 days of purchase. All sale merchandise is final sale, no exceptions.

 

How often do you get new arrivals?

We are unpacking new deliveries on a daily basis! Some days it’s just one box and on others we receive stacks of boxed up goodness. We are always expecting new, excited arrivals. If there is something specific you’re looking for or dreaming of, make sure you let us know so we can keep an eye out for you.

 

Which forms of payment are accepted?

Our current accepted forms of payment are cash or card (Visa, Mastercard, American Express).


Is Rosie True a chain?

No, we are proud to be a small business! Rosie True is an independently owned women’s clothing boutique that was started in Jacksonville, Florida. Angie Sparks opened her first boutique in the historic San Marco Square on a dime + a dream. Over 16 years later, Rosie True has become more than just a store. With a strong presence in the community, we strive to be a welcoming, friendly local shop where you can come to find gifts and clothing for women of all generations.

 

How many Rosie True stores are there?

We have two locations in Jacksonville, Florida: our San Marco store and our Jacksonville Beach store. You’ll find similar styles at both locations, but you’ll also find unique selections at each.

 

Which designers at Rosie True are local to Jacksonville?

We love to stock as many local designers as we can, with a special place in our hearts for strong, inspirational women. Many of the designs you’ll find in Rosie True are sourced from local designers, including Liv-N-Grace, Drema Farmer, Bijubee, T. Made, Gin Brinkley and Natural Life.


Do you have backstock?

As of right now, we do not carry backstock of our products. All in-stock sizes are out on the floor. However, we are always happy to contact the brand to check availability of our products. We can also transfer inventory between our two locations. Please let us know if there is a particular item you’re looking for and we’re happy to help.

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