Online Policies
Rosie True108 Bartram Oaks Walk
Suite 107
Jacksonville, FL 32259
tel. 904.230.7750
Returns & Exchanges
Tarina Tarantino Special Offer valid from Wednesday April 23rd until 11:59pm Wednesday April 30th. Buy one piece of Tarina Tarantino jewelry and get the second of equal or lesser value for half off.
When ordering online the sale price will be reflected once your order has processed. At checkout it will appear as though you are paying full price but your card will not be charged until your order has been processed and the price has been adjusted. Offer not valid for exchanges or previously purchased merchandise and cannot be used with any other discounts. Final sale on all discounted merchandise. Thank you and Happy Shopping!!! xoxo the Rosie Girls
Returns and Exchanges:
RosieTrue.com accepts returns on all NON-SALE unworn merchandise with original tags attached within 14 days for a full refund. Please contact customerservice@rosietrue.com for a Return Authorization Number (RA#). You must include this number on yor return package. Any packages postmarked after 14 days will incur a 15% re-stocking fee.
All SALE ITEMS are FINAL SALE
Please note: All shipping charges are non-refundable.
RosieTrue.com reserves the right to refuse a refund if merchandise is returned damaged, worn or outside of the 14 day return period.
Returns accepted at any Rosie True location for store credit only.
Please contact customerservice@rosietrue.com for availability of desired exchange items.
Please ship your return via an insured trackable service as RosieTrue.com cannot be responsible for items lost in the mail.
Please send your return or exchanges to:
Rosie True Online
Attn: Your RA#
108 Bartram Oaks Walk
Suite 107
Jacksonville, FL 32259
904.230.7750
All refunds will be issued to the original form of payment within five days of receipt of your return.
Shipping & Handling
Rosietrue.com offers FREE UPS GROUND SHIPPING within the Continental US on all orders over $150. Free shipping is not available to Alaska and Hawaii.
All orders placed Monday through Thursday before 2pm EST will begin processing and ship within 48 hours pending availability and credit card authorization. All orders placed Friday, Saturday and Sunday will begin processing but not ship until Monday.
At the time of checkout you will have the option to choose an expedited form of shipping quoted from official UPS shipping rates.
Once your order has shipped you will receive an email confirmation and tracking number.
RosieTrue.com ships via UPS and therefore is unable to ship to PO Boxes.
RosieTrue.com does not currently ship internationally. Please contact
customerservice@rosietrue.com
for special requests.
Sales Tax
All orders placed outside the state of Florida will not be charged sales tax. All orders placed within Florida will be charged 7% sales tax.
Our Privacy Statement
We neither sell nor share your information with outside companies or third parties.
When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.
We encourage you to sign-up for our e-mailing list. These letters provide you with advanced notice of store sales, new merchandise, and other store-related events. But, of course, you have the freedom to add or remove your name from our list at any time.
Online Security
Your credit card is completely safe.
Protecting your information is our highest priority. We have developed several safeguards to keep your information completely confidential. To proceed to checkout, you must enter your e-mail address and create a password. The checkout process itself employs Secure Sockets Layer (SSL)* technology to insure your safety.
*Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of the store you shop with.
Furthermore, only our store will have your information; other members of the Modern Retail community will not have access to your information unless you decide to shop with them.
To check the security of your connection during checkout, look for the unbroken key or closed lock at the bottom of your browser window. This indicates SSL is active.
Shopping Online
To add an item to your bag, simply click the add to bag button next to it. (Items you put in your bag will not be bought by you until you have completed the checkout process.)
To remove an item from your bag, simply click the remove link next to the item you wish to discard.
To view what is in your bag at any time, click the "shoppingBag" link in the page header.
To purchase what you've selected, click on your shoppingBag and click "checkout". Follow the three simple steps to purchase your items.
Once we have confirmed your order, an account for you is automatically established for the Modern Retail community of stores.
To access your account in the future, click the "myAccount" button in the header of any page and enter the e-mail address and password you created at checkout. (If you have not been through checkout, but would like to create an account, simply click on my account and follow the steps to create a new account.)
